Troubleshooting and support
Send enough context to investigate without exposing your account.
Outreach DigLab
Reviewed 13 November 2026
Collect a safe report
Record the workspace name, page address, time zone, time of the issue and exact visible error. Include the campaign or operation reference when relevant. Redact contact details and message content that support does not need.
Avoid duplicate actions
Before retrying a send, import or integration, check whether the first attempt was accepted. If a campaign is sending unexpectedly, pause that campaign through the supported control and notify the responsible person.
Contact DigLab
Use https://diglab.ai/contact/ for setup and support requests. Never include passwords, one-time codes, API keys, payment details or a full customer export. Your proposal defines support coverage and response arrangements.