Connect Gmail or Google Workspace
Authorize the mailbox, confirm its sender identity and prepare it for a first campaign.
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Have the correct Google account ready
Use this guide for a Gmail or Google Workspace mailbox you are authorized to send from. Know its full address before starting, particularly if several Google accounts are signed in. Your Outreach DigLab login and sending mailbox can be different accounts. For a managed Workspace mailbox, the organization’s administrator may need to allow the connection under its normal app-access policy. A branded app address does not provide that permission.
The current connection guide names the option Google / Gmail. A shorter guide also calls it the Google workspace option. Both describe the Google connection from Email Accounts; choose the option matching the mailbox provider rather than entering Google credentials into the custom SMTP/IMAP form.
Authorize and configure the mailbox
Open Email Accounts
From the sidebar, open Email Accounts and click Add account . Choose the Google / Gmail option.
Expected result: The Google connection flow is open for the mailbox you intend to use.
Authorize access
Sign in with the Google account you want to send from and grant Outreach DigLab permission to send and read mail. Google guides you through the consent screen.
Expected result: The consent flow finishes for the correct Google address.
Set the sender name
Confirm the display name recipients will see. Use an accurate sender name that matches the person or business handling replies.
Expected result: The sender display name matches the person or business recipients expect.
Configure limits and warmup
Review the documented daily limit of 30 and the warmup setting. The guide recommends leaving warmup on; you can change both later in Email Accounts.
Expected result: The mailbox settings show the intended daily limit and warmup state.
Verify the connection
Confirm the inbox appears as active. If authorization fails, check the exact Google account and ask your Workspace administrator to review any normal consent or app-access restrictions. Do not weaken provider security settings to make a connection succeed.
Expected result: The mailbox appears as active in Email Accounts.
Make the first test useful
Create or open a campaign draft with this inbox selected. Preview a real contact’s fields, then send a test to an address you control. Read the subject and body in your actual email client, including its mobile view if available. Confirm the From name and address. An active connection proves the authorization was accepted; seeing the test arrive gives you separate evidence about sending. Neither result guarantees placement for every recipient.
Example connection note
Mailbox purpose: service outreach
Connection: Google / Gmail
Sender name: approved business representative
Initial daily limit: 30
Test result: record what arrived, where and when
Reply check: record the matching pilot conversationIf authorization or replies fail
| Item | How to use it |
|---|---|
| Wrong Google address selected | Return to the connection flow and select the intended mailbox; do not assign the wrong account to a campaign. |
| Organization blocks consent | Ask its administrator to review the application request through the normal Workspace process. |
| Connection is active but replies are absent | Compare the original mailbox and Outreach DigLab Inbox; check that reading permission remains available. |
| Test email does not arrive | Check the receiving mailbox and spam folder, then record the visible send result and any provider rejection. |